Ticket | Customer | Category | Status | Priority | Assigned Agent | Messages | Created | |
|---|---|---|---|---|---|---|---|---|
TKT-2026-001024 Fibre outage in Mikocheni | JD John Doe 0712345678 | Connectivity | In Progress | High | SMSarah M. | 3 | Feb 13, 2026 | |
TKT-2026-001023 Bill overcharged for January | JS Jane Smith 0754321098 | Billing | Open | Medium | Unassigned | 1 | Feb 12, 2026 | |
TKT-2026-001022 New fibre installation request - Masaki | AM Alice Mwangi 0687654321 | Installation | Awaiting Customer | Low | JKJames K. | 4 | Feb 10, 2026 | |
TKT-2026-001021 Slow speeds during peak hours | BW Bob Williams 0723456789 | Speed | In Progress | Medium | SMSarah M. | 2 | Feb 11, 2026 | |
TKT-2026-001020 Router keeps restarting randomly | ED Emma Davis 0734567890 | Router | Resolved | High | JKJames K. | 6 | Feb 9, 2026 | |
TKT-2026-001019 Service outage — entire Kinondoni area | DC David Chen 0745678901 | Connectivity | Open | Urgent | SMSarah M. | 1 | Feb 13, 2026 | |
TKT-2026-001018 How to change WiFi password | GK Grace Kimaro 0756789012 | General | Closed | Low | JKJames K. | 3 | Feb 8, 2026 | |
TKT-2026-001017 Requesting speed upgrade to 100 Mbps | HJ Hassan Juma 0767890123 | General | Awaiting Customer | Low | SMSarah M. | 2 | Feb 11, 2026 |